Billing & refunds

Plans and prices

• Beginner: $9.99 per month, 200 messages a day.
• Plus: $19.99 per month, 500 messages a day.
• VIP: $24.99 per month, 1000 messages a day.
• Prices are in US dollars. Any applicable taxes are shown at checkout.

How billing works

• Payments are processed securely by our payment partner, CCBill. We never see or store your card details.
• Your plan is billed monthly in advance and renews automatically every month until you cancel.
• Charges appear on your card statement as CCBill.com, not as "Virtual Playground".
• You'll get an email receipt from CCBill for every charge.

Cancelling

• Cancel any time from your Account page.
• When you cancel, you won't be charged again and you keep access until the end of the period you've paid for.

Refunds

Subscriptions are billed monthly in advance and renew automatically until you cancel. You can cancel at any time; you keep access until the end of the period you've paid for, and you won't be charged again. We don't give refunds for partial months or unused messages. If you were charged by mistake (for example a duplicate charge, or a charge after you cancelled), contact support and we'll refund it in full.

Questions about a charge?

Contact our support team and we'll reply within 2 business days. For help with a CCBill charge you can also visit support.ccbill.com. Please contact us before disputing a charge with your bank. We can usually fix it faster.